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Diagnostics: Page 2

Troubleshooting Windows XP Problems with Microsoft Knowledge Base

The Selection Menu

The MS Knowledge Base articles are grouped according to the versions of Windows to which they apply. Click a link below to go to articles on the designated version(s) of Windows. You can also scroll down the page. The General Articles, and the articles on Windows 95, Windows 98, Windows 98 SE, and Windows Me are on Page 1. The articles on Windows XP, Windows SP2, Internet Explorer/Outlook Express are on this page. The articles on Windows Vista and Windows 7 have their own pages. Use your browser's Back button to return to this point on this page.

General Articles

Windows 95/98

Windows 98

Windows 98/Me

Windows 95/98/Me

Windows Me

Windows XP

Windows XP Service Pack 2 and 3 (SP2/SP3)

 

Windows Vista

 

Windows 7

Internet Explorer/Outlook Express

Articles Relevant to Windows XP

How to download updates and drivers from the Windows Update Catalog

"Learn how to download updates, enhancements, and Windows Hardware Quality Lab (WHQL) logo device drivers from the Windows Update Catalog. You can search the Windows Update Catalog to find updates (such as updated system files, service packs, new Windows features, and device drivers) to download and to install across your home or corporate network on Microsoft Windows-based computers that are running Microsoft Windows 98, Microsoft Windows Millennium Edition, Microsoft Windows 2000, Microsoft Windows XP, or Microsoft Windows Server 2003..." -

http://support.microsoft.com/?kbid=323166

Ref. Number
Click here to go to the MS Knowledge Base
For access to an article click on the Ref. Number or copy it into the search box at the destination pages of either of the two links placed in the top two rows of this table.
Cannot install hardware error message: You receive a "Cannot install this hardware" or "An error occurred during the installation" error message when you try to install a PCI device
953356
Windows XP SP3: Error message after you upgrade a computer that uses a processor other than an Intel processor to Windows XP Service Pack 2 or to Windows XP Service Pack 3: "STOP: 0x0000007E" - You upgrade a computer that uses a processor other than an Intel processor to Windows XP Service Pack 2 (SP2) or to Windows XP Service Pack 3 (SP3). Then, you restart the computer. After you do this, you may receive the following error message: A problem has been detected and Windows has been shut down to prevent damage to your computer... Technical information: *** STOP: 0x0000007E (0xC0000005, 0xFC5CCAF3, 0xFC90F8C0, 0xFC90F5C0) SYSTEM_THREAD_EXCEPTION_NOT_HANDLED When Physical Address Extensions (PAE) is enabled, you may receive the following error message: STOP 0x000000FC (ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY) -
315345
"CD Recording Software Will Cause Windows to Become Unstable" error message when you start Windows XP - When you start Microsoft Windows XP, you may receive an error message that is similar to the following: Devices or applications disabled CD Recording software will cause Windows to become unstable. Windows has prevented these drivers from loading.
308424
How To Use Disk Management to Configure Dynamic [Hard] Disks in Windows XP - This step-by-step article describes how to use the Disk Management snap-in to configure dynamic [hard] disks.
303013
How to enable 48-bit Logical Block Addressing support for ATAPI disk drives in Windows XP - This article describes the Microsoft Windows XP Service Pack 1 (SP1) 48-bit Logical Block Addressing (LBA) support for ATA Packet Interface (ATAPI) disk drives that can increase the capacity of your hard disk to more than the current 137 gigabyte (GB) limit.
906602
How to troubleshoot common Windows Update, Microsoft Update, and Windows Server Update Services installation issues
322205
How to troubleshoot hardware and software driver problems in Windows XP
308028
Resources for troubleshooting printing problems in Windows XP
933170
How to go back to Windows XP after you have upgraded a Windows XP-based computer to Windows Vista - After you upgrade a Microsoft Windows XP-based computer to Windows Vista, you may decide to remove Windows Vista. However, in the Programs and Features item in Control Panel, there is no option to remove Windows Vista. This article describes how to remove Windows Vista by reverting to Windows XP.
933168
How to restore a computer to a previous Windows installation after you install Windows Vista
894391
You receive a "Generic Host Process" error message after you start the computer, or DBCS attachment file names are not displayed in Rich Text e-mail messages
308421
How to take ownership of a file or folder in Windows XP - This article describes how to take ownership of a file or a folder where you have been denied access. If you must access a file or a folder that you do not have access to, you must take ownership of that file or folder. When you do this, you replace the security permissions to have access.
307874
How to Disable Simplified Sharing and Set Permissions on a shared folder in Windows XP
222193
Description of the Windows File Protection Feature - This article describes the Windows File Protection (WFP) feature. Windows File Protection (WFP) prevents programs from replacing critical Windows system files. Programs must not overwrite these files because they are used by the operating system and by other programs. Protecting these files prevents problems with programs and the operating system. WFP protects critical system files that are installed as part of Windows (for example, files with a .dll, .exe, .ocx, and .sys extension and some True Type fonts). WFP uses the file signatures and catalog files that are generated by code signing to verify if protected system files are the correct Microsoft versions. Replacement of protected system files is supported only through the following mechanisms: • Windows Service Pack installation using Update.exe • Hotfixes installed using Hotfix.exe or Update.exe • Operating system upgrades using Winnt32.exe • Windows Update
927891
You receive an access violation error and the system may appear to become unresponsive when you try to install an update from Windows Update or from Microsoft Update
933274
Warning message when you start a Windows XP-based computer: “This version of Windows XP is currently not safe” - This article describes the following warning message that is displayed when a Microsoft Windows XP-based computer starts: Windows Genuine Advantage This version of Windows XP is no longer secure.
921048
You cannot view pictures by using Windows Picture and Fax Viewer in Windows XP. - When you try to view pictures by using Windows Picture and Fax Viewer in Microsoft Windows XP, the pictures are not displayed as expected. However, when you view the pictures by using Microsoft Paint, the pictures are displayed as expected. Note Some of the picture thumbnails may not be displayed in Windows Explorer.
914810
The Automatic Updates service may stop responding - The Automatic Updates service may increase memory consumption over time and may eventually become unresponsive. The memory consumption increases quickly if the Automatic Updates detection cycle policy is set to do detection frequently, such as every 2 hours. • Windows XP Professional • Windows XP Home Edition
916247
Windows Genuine Advantage does not validate a copy of Windows XP - The Windows Genuine Advantage (WGA) validation process does not validate a copy of Microsoft Windows XP as expected.
919868
When trying to run the Windows Genuine Advantage validation check located on the Windows Update web site, you receive the following error code: "0x80080299" - When trying to run the Windows Genuine Advantage validation check located on the Windows Update web site, the following error message is displayed Validation Incomplete: Unable to Perform Validation (Error Code 0x80080299) You have encountered an unknown error. Please contact your local product support team for further assistance with this issue.
922379
Disk Defragmenter does not work on a Windows XP-based computer - When you try to use Disk Defragmenter on a Microsoft Windows XP-based computer, the following symptoms may occur: • When you click Analyze or Defragment, nothing happens. • When you try to use the Defrag.exe command-line tool, you receive the following error message: Windows cannot connect to the Disk Defragmenter engine. Additionally, when you open the Properties dialog box for the local hard disk and then click the Tools tab, one of the following symptoms may occur: • The Defragment Now button is unavailable. • When you click Defragment Now, you receive the following error message: The Disk Defragmenter is not installed on your computer. To install it, double-click the Add or Remove Programs icon in Control Panel, click the Install/Uninstall tab, and then follow the instructions on your screen.
310123
Explanation of error codes generated by Device Manager in Microsoft Windows XP Professional - If a computer produces a Code 10 to a Code 49 error message, the resolution is listed for it. - APPLIES TO • Microsoft Windows XP Professional 64-Bit Edition (Itanium) • Microsoft Windows XP Home Edition • Microsoft Windows XP Professional
916252
PRODUCT ACTIVATION: Error message when you try to activate Windows XP: "local scripting has been disabled on this computer" - When you try to activate Microsoft Windows XP, Microsoft Product Activation may be unsuccessful, and you may receive the following error message: Activate Windows cannot run because local scripting has been disabled on this computer. Scripting may have been disabled for virus prevention or as a security measure. Once local scripting has been enabled, run Activate Windows again.
824125
How to replace the motherboard on a computer that is running Windows Server 2003, Windows XP, or Windows 2000
223188
How to restore the system/boot drive letter in Windows XP - How to restore the boot drive letter back to C: when Windows has changed it to another drive letter, such as F: when the drives in the system have been changed
822800
"Missing or corrupt Ntfs.sys" error message when you restart Windows XP after you convert your hard disk to the NTFS file system - This problem may occur if the Ntfs.sys file is missing or becomes corrupted when you convert your hard disk to NTFS.
304040
How to Configure File Sharing in Windows XP [Practically Networked.com: Windows XP Professional File Sharing]
316941
How to install or upgrade to Windows XP
322389
How to Obtain the Latest Windows XP Service Pack
811259
How to determine and recover from Winsock2 corruption
314058
A Description of the Windows XP Recovery Console
308402
'The Password Is Not Valid' Error Message Appears When You Log On to Recovery Console in Windows XP
307654
HOW TO: Install and Use the Recovery Console in Windows XP
302796
How to troubleshoot the System Restore tool in Windows XP
306084
How to restore the operating system to a previous state in Windows XP [by using System Restore]
310405
How to turn on and turn off System Restore in Windows XP
304449
How to start the System Restore tool at a command prompt in Windows XP
295299
HOW TO: Use the System Restore Utility with Windows Management Instrumentation in Windows XP
295659
The Registry Keys and Values for the System Restore Utility
812119
Windows System Restore Utility Quits and All Restore Points Are Deleted
309340
How To Back Up to Restore Files and Folders on Your Computer in Windows XP [A video tutorial showing how to do it is also available]
307545
How To Recover From a Corrupt Registry That Prevents Windows XP From Starting
322756
How to back up, edit, and restore the Registry in Windows XP
308422
How to use Backup to back up files and folders on your computer in Windows XP [Professional]
320820
How to use the Backup utility to back up files and folders in Windows XP Home Edition
822705
How to Troubleshoot Registry Corruption Issues
314062
The Latest Windows XP Hardware Compatibility List
315222
A Description of the Safe Mode Boot Options in Windows XP
307852
How to Start Your PC Using the Last Known Good Configuration in Windows XP
328001
You Cannot Use the "Start Windows Using Last Known Good Configuration" Feature to Remove SP1
316434
How to Perform Advanced Clean-Boot Troubleshooting in Windows XP
324722
Release Notes for Windows XP Service Pack 1
330182
STOP 0x0000007E Error Message After You Upgrade to Windows XP
315403
STOP 0x000000ED Error Message When Volume on IDE Drive with Caching Enabled Is Mounted - when using NTFS file system and IDE drive - The normal recovery process in such a case is to run the chkdsk /r command from the Recovery Console.
317326
STOP 0x000000D1 Error Message When You Turn Your Computer Off
314063
Troubleshooting a STOP 0x0000000A Error in Windows XP - You may receive the following Stop error message during or after the installation of Microsoft Windows XP: Stop: 0x0000000A (parameter1, parameter2, parameter3, parameter4) IRQL_NOT_LESS_OR_EQUAL*** Address x has base at x - filename... Stop error 0x0000000A (Stop 0x0A) indicates that there was an attempt in kernel mode to touch pageable memory at too high a process internal request level (IRQL). Typically, this error occurs when a driver uses an incorrect memory address. Other possible causes of this error are an incompatible device driver, a general hardware problem, and incompatible software...
916595
Stop error message on a Windows XP-based computer: "STOP 0x000000D1" - On a Microsoft Windows XP-based computer that is using certain network adapter drivers and certain host firewall software, you may receive a Stop 0xD1 error message that resembles the following: STOP 0x000000D1(parameter1, parameter2, parameter3, parameter4) DRIVER_IRQL_NOT_LESS_OR_EQUAL HTTP.SYS
314830
"Stop 0x000000A5" Error When You Are Installing Windows XP - When you are installing Windows XP, you may receive the following Stop error: STOP: 0x000000A5 (Parameter1, Parameter2, Parameter3, Parameter4) The ACPI Bios in this system is not fully compliant to the specification. Please read the Readme.txt for possible workarounds, or contact your system vendor for an updated bios. The bios in this system is not fully ACPI compliant. Please contact your system vendor for an updated bios. If you are unable to obtain an updated bios or the latest bios supplied by your vendor is not ACPI compliant, you can turn off ACPI mode during text mode setup. To do this, simply press the F7 key when you are prompted to install storage drivers. The system will not notify you that the F7 key was pressed--it will silently disable ACPI and allow you to continue your installation." - This behavior can occur if Windows has detected that the BIOS in the computer is not fully compliant with Advanced Configuration and Power Interface (ACPI).
315335
"STOP 0x0000008e" error message during Windows XP setup - When you install Microsoft Windows XP, you may receive a Stop Error message that is similar to one of the following while the Setup program is running: STOP 0x0000008e STOP 0x00000050 PAGE_FAULT_IN_NON_PAGED_AREA Additionally, if you troubleshoot by removing all unnecessary hardware devices that are installed on the computer, and then you run the Setup program, you may receive an error message that is similar to the following: Setup cannot copy the file Setupdd.sys. - This behavior may occur if one of the following conditions is true: • One or more of the random access memory (RAM) modules that are installed on your computer are faulty. • The RAM configuration is incompatible with Windows XP.
314503
Computer Stops Responding with a Black [Boot] Screen When You Start Windows
321305

WINDOWS XP PASSWORD PROBLEMS

How to Log On to Windows XP If You Forget Your Password or Your Password Expires

THERE ARE SEVERAL OTHER KNOWLEDGE BASE ARTICLES THAT COVER PASSWORD PROBLEMS IN WINDOWS XP. CLICK HERE! TO GO TO A LIST OF THEM PLUS A BRIEF DESCRIPTION OF THEIR CONTENTS ON THIS SITE.

314052
How to Manually Remove Windows XP and Restore Windows 95, Windows 98, or Windows Millennium
308041
Resources for Troubleshooting Startup Problems in Windows XP
315341
How to Reinstall (Perform an In-Place Upgrade) Windows XP
312369
You May Lose Data or Program Settings After Reinstalling, Repairing, or Upgrading Windows XP
310064
HOW TO: Troubleshoot Windows XP Setup Problems When You Upgrade from Windows 98 or Windows Me
Hard Disk Runs Continuously After You Install Office XP
321641
How to troubleshoot common problems that may occur when a Windows XP-based computer cannot read a CD or a DVD - This article describes how to troubleshoot common problems that may occur when a Microsoft Windows XP-based computer cannot read a CD or a DVD in a disc drive. This article contains several methods that you can use to try to resolve these problems.
316529
CD-R drive or CD-RW drive is not recognized as a recordable device - When you attempt to burn data to a compact disc recordable (CD-R) drive or compact disc rewritable (CD-RW) drive, you may not have the option to send data to the CD-ROM drive [Applies to Windows XP Home Edition - Windows XP Professional]
314060
CD-ROM access is missing and messages cite error Code 31, Code 32, Code 19, or Code 39 after you remove Easy CD Creator in Windows XP [Note that the error can occur with any type of CD-writing or DVD software, not just Roxio software.]
315350
"Incorrect function" error message when you access the CD-ROM drive, the DVD-ROM drive, or the CD-RW drive
Your Computer May Not Shut Down After You Upgrade to Windows XP
922378
The PS/2 mouse may not work after you upgrade the operating system to Windows XP - After you upgrade the operating system to Microsoft Windows XP, the PS/2 mouse may not work when Windows is running in normal mode. The mouse works when Windows is running in safe mode.
308029
Resources to Help Troubleshoot Shutdown Problems in Windows XP
283673
HOW TO: Enable or Disable Internet Connection Firewall in Windows XP
314867
Error Message - Explorer.exe Has Generated Errors and Will Be Closed by Windows
315341
How to Perform an In-Place Upgrade (Reinstallation) of Windows XP
307859
HOW TO: Change File Associations in Windows XP
314079
How To Use System Files To Create A Boot Disk To Guard Against Being Unable To Start Windows XP
289022
HOW TO: Edit the Boot.ini File in Windows XP
239780
Safe Mode Boot Switches For The Windows XP Boot.ini File
307987
HOW TO: Use File Compression in Windows XP
290301
Windows Installer Clean Up Utility - Use it to get out of uninstallation problems with XP products
310994
Obtaining Windows XP Setup Boot Disks - useful if you are using the NTFS file system
310637
Troubleshooting Invalid CD Key Error Message During Windows XP Setup
312369
You May Lose Data or Program Settings After Reinstalling, Repairing, or Upgrading Windows XP
310396
Windows XP Logon Screen Does Not Appear & the Computer Continuously Restarts
282096
Windows XP Overwrites BeOs Boot Manager on a Multiboot System
307397
List of Supported Display Adapters for Multiple Monitors and Dualview in Windows XP
922370
The Desktop tab does not appear in the Display Properties dialog box in Windows XP - This problem occurs if the following two conditions are true: • The Turn on Classic shell Group Policy setting is configured. • The value of the ClassicShell entry in the following registry subkey is not 0: HKEY_CURRENT_USER => Software => Microsoft => Windows => CurrentVersion => Policies => Explorer • Windows XP Home Edition • Microsoft Windows XP Professional
313322
User Logon Request is Rejected Without Any Messages
318011
Windows Cannot Load Your Profile Because It May Be Corrupted
310396
Windows XP Logon Screen Does Not Appear & the Computer Continuously Restarts
282866
How To Configure Windows XP to Automatically Log On a User Account
Cannot play a DVD in Windows XP
How to log on to Windows XP if you have forgotten your password - or your password expires
HOW TO: Configure or Disable Solicited Remote Assistance in Windows XP - also see "Q306586" - "Q306757" - "306971" - "306800" for Remote Assistance information.
A little-documented trick to get XP to recognise an early ACPI- compliant BIOS when it won't do so by itself.
301911
HOW TO: Use the Program Compatibility Wizard in Windows XP
292533
HOW TO: Use Windows Program Compatibility Mode in Windows XP
319580
Windows XP Application Compatibility Update (April 10, 2002)
316417
"Setup Cannot Upgrade Some Settings" Error Message When You Reinstall Windows XP
320855
Description of the Windows XP Internet Connection Firewall (ICF)
302414
Unable to Use Power Management Features
306478
Troubleshooting America Online [AOL] in Windows XP
283080
Description of the New Command Line Defrag.exe Included with Windows XP
301041
HOW TO: Install NetBEUI on Windows XP
286568
Using Application Verifier (AppVerifier) to Troubleshoot Programs in Windows XP
306187
HOW TO: Use the Files and Settings Transfer Wizard with a Wizard Disk in Windows XP. Also click the link to read the page deveoted to the Files and Settings Transfer Wizard on this site.
307886
How To Move the Paging File in Windows XP - This article describes how to change the location of the paging file in Windows XP. The paging file is the area on the hard disk that Windows uses as if it were random access memory (RAM) This is sometimes known as "virtual memory." By default, Windows stores this file on the same partition as the Windows system files. You can increase the performance of Windows, and increase free space on the boot partition, by moving this file to a different partition.
316528
"Your System Has No Paging File [Virtual Memory swap file] or the Paging File Is Too Small" Error Message After Windows XP Upgrade
330909
Hibernation Problem on Computers with 1 GB of RAM
909095

The computer occasionally does not hibernate and you receive an "Insufficient System Resources Exist to Complete the API" error message in Windows XP with Service Pack 2, in Windows XP Tablet PC Edition 2005, or in Windows XP Media Center Edition 2005. - You use a computer that is running Microsoft Windows XP with Service Pack 2 (SP2), Microsoft Windows XP Tablet PC Edition 2005, or Microsoft Windows XP Media Center Edition 2005. When you try to put the computer in hibernation, the computer occasionally does not hibernate. When this problem occurs, you receive an error message that is similar to the following: Insufficient System Resources Exist to Complete the API. When you experience this problem, the hibernate feature is not available on the computer until you restart the computer. This problem typically occurs when the computer uses 1 gigabyte (GB) or more of RAM.

815485
Overview of the WPA Wireless Security Update in Windows XP - This article discusses the new Wi-Fi Protected Access (WPA) update in Windows XP - Home and Pro
310525
Description of the FAT32 File System in Windows XP
314463
Limitations of the FAT32 File System in Windows XP
314878
The Default Cluster Size for the NTFS and FAT File Systems
306126
HOW TO: Configure Internet Connection Sharing in Windows XP
How to Configure a Static Client for Windows XP Internet Connection Sharing [How to configure a host, such as a server, with a static IP address rather than allowing the host to be configured with a dynamic IP Address, which is different every time.]
309524
How to Configure Windows XP ICS [Internet Connection Sharing] for an Internal PPTP Server [This is particularly important when a VPN (Virtual Private Networking) connection is being used. Note also that the Windows XP ICF (Internet Connection Firewall) can block a VPN connection unless it is set to allow traffic through the required port.]
318030
You Cannot Access Shared Files and Folders or Browse Computers in the Workgroup
314850
Windows XP IPConfig Syntax
314067
How to Troubleshoot TCP/IP Connectivity with Windows XP
822603
Availability of the Windows XP SP1 USB 1.1 and 2.0 Update
817472
IDE ATA and ATAPI Disks Use PIO Mode After Multiple Time-Out or CRC Errors Occur
318966
Problems Viewing, Editing, or Printing Some Images in Windows XP
308007
Troubleshooting Home Networking in Windows XP
309173
Error in XP's Search facility: Using the "A Word or Phrase in the File" Search Criterion May Not Work
309447
Content Search Does Not Search All File Types for the Specified String
299357
How to Reset Internet Protocol (TCP/IP) in Windows XP
824146
MS03-039: A Buffer Overrun in RPCSS Could Allow an Attacker to Run Malicious Programs. "Remote Procedure Call (RPC) is a protocol that is used by Windows... There are three identified vulnerabilities in the part of the Windows RPC service (RPCSS) that deals with RPC messages for DCOM activation."
309531
How to Gain Access to the System Volume Information Folder [that stores the System Recovery restore point data files]
318378
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP
316930
A Runtime Error has occurred. Do you wish to Debug? Line: line number... "BUG: MSXML 3.0 Causes a Problem in Segment Viewer"
316506
Chkdsk Runs Each Time That You Start Your Computer
283340
Chkdsk in Read-Only Mode Does Not Detect Corruption on NTFS Volume.
831426
Chkdsk.exe [CHKDSK] or Autochk.exe starts when you try to shut down or restart your computer
160963
Chkdsk: CHKNTFS.EXE: What You Can Use It For
823439
"Cannot Open Volume for Direct Access" Error Message When Chkdsk Runs at Startup [Microsoft is researching this problem and will post more information in this article when the information becomes available]
294427
Windows XP Stops Responding at the Welcome Screen [Error message: System restart has been paused: Continue with system restart. Delete restoration data and proceed to system boot menu]
326549
You Cannot View or Change the Read-Only or System Attribute of Folders [folders not files]
311806
Windows XP restarts when you try to shut down your computer
282089
"The Language of This Installation of Windows Differs from the One You Are Installing" Error Message
891717
You receive an error [message] when you run the Microsoft Windows Malicious Software Removal Tool
811151
How to copy data from a corrupted user profile to a new profile [You can use this method to copy the user data from a User Account that is not corrupt to a new User Account. If the settings are the same or nearly the same, you won't have to waste time setting up the new User Account.]
319974

How to create a custom default user profile

"This article describes how to create a custom default user profile in Windows XP. A custom default user profile is helpful if several people use the same computer but each user wants a separate profile and access to shared resources. When multiple users log on locally to the same computer, Windows XP uses the built-in default user profile as a template to assign a profile to each new user. You can replace this built-in profile with a custom default user profile so that each new user receives a custom version of the profile."

Outlook Express: Mail Folders, Address Book, and E-mail Messages Are Missing After You Upgrade to Microsoft Windows XP [Includes information about transferring Outlook Express user data.]
282599
Frequently asked questions [FAQs] about Ctfmon.exe
329441
What to do when you cannot create a network connection after you restore Windows XP
307844
How to change drive letter assignments in Windows XP - Also visit Changing Drive Letters in Windows XP? - http://www.dougknox.com/tips/xp_drive_letters.htm
891894
You receive an I/O device error message when you try to use your CD drive in Windows XP
921046
Error message when you connect a keyboard or an external number pad to a Windows XP-based computer: "Kbdhid.sys file missing" - When you connect a keyboard or an external number pad to a Microsoft Windows XP-based computer, you receive an error message that resembles the following: Kbdhid.sys file missing.
266668
Add/Remove Programs tool displays installed programs incorrectly

Articles Relevant to Windows XP Service Pack 2 (SP2) and Service Pack 3 (SP3)


Ref. Number
Click here to go to the MS Knowledge Base
For access to an article click on the Ref. Number or copy it into the search box at the destination pages of either of the two links placed in the top two rows of this table.


Windows XP Service Pack 3

Windows XP SP3 is now available for download. Click here! to download it.

MS Knowledge Base article 946480 - (A very long) List of fixes that are included in Windows XP Service Pack 3 -

"This article lists the problems that are fixed in Windows XP Service Pack 3 (SP3). Service packs are cumulative. This means that the problems that are fixed in a service pack are also fixed in later service packs. For example, Windows XP SP3 contains all the fixes that are included in Windows XP Service Pack 2 (SP2)...

"This article contains a list of Microsoft Knowledge Base (KB) articles that describe the fixes and updates that were added in Windows XP Service Pack 3 (SP3). This article is primarily intended to help IT Professionals and corporate helpdesks support and maintain a company’s computer system." - http://support.microsoft.com/kb/946480/en-us

Windows XP Service Pack 2

Note that Microsoft no longer supports Windows XP SP2. SP3 is in its extended support phase that ends on April 8th, 2014

888399
You receive a "STOP 0x000000D1" error message on your Windows XP Service Pack 2-based portable [notebook/laptop] computer
885523
You receive a Stop c0000135 and winsrv was not found error message after you install Windows XP Service Pack 2
873152
You occasionally receive a STOP 0x000000D1 error message when your Windows XP Service Pack 2-based computer resumes from standby
916261
You cannot turn on the Automatic Updates feature on a Windows XP Service Pack 2-based computer - You may experience the following problems on a Microsoft Windows XP Service Pack 2 (SP2)-based computer: • The Automatic Updates feature is turned off in the Security Center. Additionally, you cannot turn on the Automatic Updates feature. • When you try to install updates from the Microsoft Windows Update Web site, you may receive an error message that resembles the following: 0x80070424 • The Automatic Updates service may be missing in the Services snap-in. • In the registry, one or both of the following registry subkeys are missing:
916259
The Windows Update Web site and the Microsoft Update Web site do not scan for updates when you repair a failed installation of Windows XP Service Pack 2 or of Windows XP Service Pack 1 - You repair a failed installation of Microsoft Windows XP Service Pack 2 (SP2) or of Windows XP Service Pack 1 (SP1) by using a Windows XP original release version CD. However, when you visit the Microsoft Windows Update Web site and the Microsoft Update Web site, the Web sites no longer scan for updates.
922374
You cannot turn on automatic updates when you try to configure Windows Automatic Updates in Windows XP - When you try to configure Windows Automatic Updates in Control Panel on a Microsoft Windows XP-based computer, you cannot turn on automatic updates. This problem occurs after you have applied Windows XP Service Pack 2 (SP2).
873148
You receive an "Access is denied" error message when you try to install Windows XP Service Pack 2 [Also answers why a "Control ID not found" error message is produced when installing the Windows XP SP2 update]
322389
How to Obtain the Latest Windows XP Service Pack
884130
Programs that are known to experience a loss of functionality when they run on a Windows XP Service Pack 2-based computer
835935
Release notes for Windows XP Service Pack 2
875364
Detailed Windows XP Service Pack 2 installation walkthrough
875350
How to remove Windows XP Service Pack 2 from your computer
811113
List of fixes included in Windows XP Service Pack 2
893357
The Wi-Fi Protected Access 2 (WPA2)/Wireless Provisioning Services Information Element (WPS IE) update for Windows XP with Service Pack 2 [SP2] is available. - [This update allows Windows XP SP2's wireless networking software to use WPA2 data encryption provided by a Wireless Access Point (WAP) or router]
883523
Your CD-RW drive is not recognized as a rewritable drive in Microsoft Windows XP Service Pack 2
842242
Some [web-related] programs seem to stop working after you install Windows XP Service Pack 2 [The Windows Firewall is enabled and blocks unsolicited connections to your computer]
885894
Update for Windows XP Service Pack 2 (fixes stalled installer problem)
884907
Your Windows XP Service Pack 2 installation may stop, and you do not receive an error message
878472
You receive the Control ID not found error message when you try to install Windows XP Service Pack 2
878474
Your computer repeatedly restarts after you install Windows XP Service Pack 2
885626
Your computer stops responding when you restart to complete the installation of Windows XP Service Pack 2
875355
How to use the Automatic Recovery feature to recover your computer if the Windows XP Service Pack 2 Setup program is not completed successfully
875363
Your multiplayer games do not work correctly after you install Windows XP Service Pack 2
878459
The Windows Explorer status bar is not visible after you install Windows XP Service Pack 2
843020
Cannot Play Licensed Media Content in Windows Media Player After You Remove Windows XP Service Pack 2
878454
How to help protect your computer if you decide to remove Windows XP Service Pack 2
838207
List of networking fixes in Windows XP Service Pack 2
870702
How to troubleshoot wireless network connections in Windows XP Service Pack 2
871122
Error message when you try to run the Wireless Network Setup Wizard after you update to Windows XP Service Pack 2
883259
How to install and configure Bluetooth devices in Windows XP Service Pack 2
875357
Troubleshooting Windows Firewall settings in Windows XP Service Pack 2
920074
You cannot start the Windows Firewall service in Windows XP SP2 - After you install Microsoft Windows XP Service Pack 2 (SP2), you cannot start the Windows Firewall service. Specifically, you experience one or more of the following symptoms: • Windows Firewall/Internet Connection Sharing (ICS) is not displayed in the Services list in Control Panel. • Windows Firewall/Internet Connection Sharing (ICS) is displayed in the Services list, but you cannot start this service. • You receive the following error message when you try to access Windows Firewall settings: Due to an unidentified problem, Windows cannot display Windows Firewall settings.
875351
You receive a Data Execution Prevention error message in Windows XP Service Pack 2
896256
Computers that are running Windows XP Service Pack 2 and that are equipped with multiple processors that support processor power management features may experience decreased performance
885222
Performance of FireWire [1394a (FireWire 400) or 1394b (FireWire 800)] devices may decrease after you install Windows XP Service Pack 2
875362
The Computer Browser service does not start and event ID 7024 is logged when you restart your Windows XP Service Pack 2-based computer

Articles Relevant to the Internet Explorer Browser & Outlook & Outlook Express email client

Ref. Number
Click here to go to the MS Knowledge Base
For access to an article click on the Ref. Number or copy it into the search box at the destination pages of either of the two links placed in the top two rows of this table.
 

Note that IE6 is no longer supported by Microsoft.

Troubleshoot and solve problems in Internet Explorer [IE7, IE8 and IE9] - http://support.microsoft.com/ph/807#tab0

942818
Error message after you install a Windows Internet Explorer 7 update from Windows Update or from Microsoft Update: "Webpage cannot be displayed" - You install a Windows Internet Explorer 7 update from Windows Update or from Microsoft Update. Then, you start Windows Internet Explorer 7, and you try to visit an external Web site. In this scenario, you may receive the following error message: Webpage cannot be displayed
917925
Error message when you try to install Internet Explorer 7: "Internet Explorer could not be installed"
883256
How to manage Internet Explorer add-ons in Windows XP Service Pack 2
870700
How to troubleshoot problems accessing secure Web pages with Internet Explorer 6 Service Pack 2
883255
How to configure Internet Explorer automatic download prompts on your Windows XP Service Pack 2-based computer
843017
Description of the Internet Explorer Information Bar in Windows XP SP2
883260
Description of how the Attachment Manager [in Internet Explorer/Outlook Express] works in Windows XP Service Pack 2
878465
You cannot use the settings on the Privacy tab in Internet Options to permit or to block cookies for a Web site that is in a custom zone in Windows XP Service Pack 2
843016
How to configure the Pop-up Blocker in Internet Explorer [that is added with the installation of Windows XP SP2]
250747
Right-Clicking an Image File and Selecting "Save Picture As" Does Not Save Image with the Correct Extension
810978
Internet Explorer Saves Images As Bitmaps (.bmp Files)
260650
Internet Explorer Does Not Save Graphics Files in the Proper Format [As Bmps instead of Gifs, etc]
276550
Description and Availability of Internet Explorer Error Reporting Tool
196646
How to Make Web Pages Available for Offline Viewing
281679
You Cannot Open New Internet Explorer Window or Nothing Happens After You Click a Link
185644
ActiveX Security Setting Changes Automatically After Upgrade
191451
Internet Explorer Does Not Save Connection Settings - IE 3.02 to IE 4.01
261328
Cipher Strength [Number of Encryption Bits] Appears as 0-Bit in Internet Explorer
235589
Error Message - This Web Page Could Not Be Saved
816093
Flaw in the Microsoft Java Virtual Machine (VM) Could Enable System Compromise - affects most versions of Windows and Internet Explorer
228457
Description of the Fixmapi.exe Tool Included with Internet Explorer 5 [and higher versions of IE], which fixes problems with MAPI files.
870669
How to disable the ADODB.Stream object from Internet Explorer
833633
How to strengthen the security settings for the Local Machine (or the My Computer) zone in Internet Explorer [If applied, ActiveX Controls and Java applets will not run in the Local Machine zone]
235300
Outlook Express Starts Very Slowly
318378
How to Reinstall or Repair Internet Explorer and Outlook Express in Windows XP
Outlook Express: Mail Folders, Address Book, and E-mail Messages Are Missing After You Upgrade to Microsoft Windows XP [Includes information about transferring Outlook Express user data.]
291387
Using Virus Protection Features in Outlook Express 6.0
247706
OUTLOOK EXPRESS - Error Message: MSIMN Caused an Invalid Page Fault in Module Wab32.dll
312355
Unable to Open EML [E-MAIL] File Attachments in Outlook Express - Microsoft Outlook Express 5.5 for Windows Millennium Edition
883257
Description of plain text mode in Outlook Express in Windows XP Service Pack 2
843018
Images are blocked when you open an e-mail message in Outlook Express on a Windows XP Service Pack 2-based computer
883613
Outlook Express automatically downloads external content when you reply to a message or forward a message on a Windows XP Service Pack 2-based computer
270670
How to Back Up and Recover Outlook Express Data
Outlook Express: Mail Folders, Address Book, and E-mail Messages Are Missing After You Upgrade to Microsoft Windows XP [Includes information about transferring Outlook Express user data.]
276511
How to Backup and Restore Outlook Express Blocked Senders' List and Mail Rules
How to use additional command-line switches that are not included in Outlook 2000 ["The Microsoft Outlook Help file contains an entry that lists command-line switches, which you can use to start Outlook in a specific mode or with a specific form. This article lists additional command-line switches that are not included in the Help topic."]

The General Articles, and the articles on Windows 95, Windows 98, Windows 98 SE, and Windows Me are on Page 1.

The articles on Windows Vista are on the next page.


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