Diagnostics: Troubleshooting Windows 7 problems with MS Knowledge Base

Troubleshooting Windows 7 Problems with Microsoft Knowledge Base

Last updated on 26 February 2010

The Selection Menu

The MS Knowledge Base articles are grouped according to the versions of Windows to which they apply. Click a link below to go to articles on the designated version(s) of Windows. You can also scroll down the page. The General Articles, and the articles on Windows 95, Windows 98, Windows 98 SE, and Windows Me are on Page 1. The articles on Windows XP and Windows XP SP2 & SP3 are on Page 2. The articles on Windows Vista are on Page 3. The articles on Windows 7 are on this page. Use your browser's Back button to return to this point on this page.

MS Knowledge Base Articles Relevant to Windows 7

The 50 most popular Knowledge Base articles

If you have a problem with Windows, you stand a good chance of finding it listed and addressed in the 50 most popular articles. At the time of writing (February 2010), there were none applicable to Windows 7, probably due to the fact that it was only released to the public on 22 October 2009.

The 50 most popular Knowledge Base articles -

Windows STOP messages

The Stop Messages included in the list below only apply to the Windows NT-based operating systems, Windows NT, Windows 2000, Windows XP and Windows Vista.

Here are some pages on Microsoft's site that deal with Stop Messages:

Troubleshooting Stop Messages: General Strategies

Troubleshooting Specific Stop Messages

MSDN [very extensive] List of Win XP STOP Messages

How to download updates and drivers from the Windows Update Catalog

"Learn how to download updates, enhancements, and Windows Hardware Quality Lab (WHQL) logo device drivers from the Windows Update Catalog. You can search the Windows Update Catalog to find updates (such as updated system files, service packs, new Windows features, and device drivers) to download and to install across your home or corporate network on Microsoft Windows-based computers that are running Microsoft Windows 98, Microsoft Windows Millennium Edition, Microsoft Windows 2000, Microsoft Windows XP, or Microsoft Windows Server 2003..." -

http://support.microsoft.com/?kbid=323166

Windows Vista Microsoft Knowledge Base articles

In the table below are some of the MS Knowledge Base articles on Windows Vista. Click the reference number in the first column to go to that article.

Click here! to enter your own searches in the MS Knowledge Base.

Click here! to go to Google Groups.

Click the MS Knowledge Base reference number to go to that article

Description of the problem

Windows 7 Support Centre -

http://support.microsoft.com/ph/14019/en-gb#tab0

Search support (KB) and help content - "Microsoft Help and Support" - http://support.microsoft.com/search/?spid=11732

There are currently (February 2010) many Windows 7 Update errors, two of which are provided below. To find others, click here! to bring up a MS Knowledge Base page showing the results of a search for Windows 7 articles.

Windows Update error 80246008 - You must be logged on as an administrator to perform these steps. If you receive Windows Update error 80246008 while downloading updates, you might need to change the Background Intelligent Transfer Service (BITS) or Windows Event Log service settings, and then restart each service.

Windows Update error 80073712 - The System Update Readiness Tool for Windows can correct some conditions that cause Windows Update error 80073712 error. You can access and run this tool by reading this Knowledge Base article on the Microsoft Help and Support website.

926185

No restore points are available when you use Windows Vista, Windows 7 or Windows Server 2008-based operating systems in a dual-boot configuration together with an earlier Windows operating system - When you use the System Restore feature in Windows Vista, you receive the following message: No Restore Points have been created on your computer's system disk. Additionally, only the most recent backup files from Windows Vista Complete PC Backup are available. Earlier versions of the backup files are unavailable. You experience this problem if you are running Windows Vista, Windows 7, Windows Server 2008, or Windows Server 2008 R2 on a computer that is also configured to run an earlier Windows operating system.

Diagnostics: Page 4

Troubleshooting Windows 7 Problems with Microsoft Knowledge Base

MS Knowledge Base Articles Relevant to Windows 7

The 50 most popular Knowledge Base articles

Windows STOP messages

How to download updates and drivers from the Windows Update Catalog

Windows Vista Microsoft Knowledge Base articles