If you have a problem with Windows,
you stand a good chance of finding it listed and addressed in the 50 most popular
articles.
| Click
the MS Knowledge Base reference number to go to that article |
Description of the problem |
| | Search
support (KB) and help content - "Microsoft Help and Support" - http://support.microsoft.com/search/?spid=11732 |
| | VISTA
Service Packs - SP1 and SP2 What
you should know before you install Windows Vista Service Pack 1
- http://support.microsoft.com/kb/936330/en-gb Support
for Windows Vista without any service packs installed ended on April 13, 2010.
To continue receiving security updates for Windows, make sure that your Vista
computer is running Windows Vista with Service Pack 2 (SP2). Learn
how to install Windows Vista Service Pack 2 (SP2) - http://windows.microsoft.com/en-gb/windows-vista/...
|
| | How
to use the System Configuration utility to troubleshoot configuration errors in
Windows Vista - "This article describes how to use the System Configuration
utility (Msconfig.exe) to troubleshoot configuration errors that might prevent
Windows Vista from starting correctly." - http://support.microsoft.com/kb/950093 |
| 926185 | No
restore points are available when you use Windows Vista, Windows 7 or Windows
Server 2008-based operating systems in a dual-boot configuration together with
an earlier Windows operating system - When you use the System Restore feature
in Windows Vista, you receive the following message: No Restore Points have been
created on your computer's system disk. Additionally, only the most recent backup
files from Windows Vista Complete PC Backup are available. Earlier versions of
the backup files are unavailable. You experience this problem if you are running
Windows Vista, Windows 7, Windows Server 2008, or Windows Server 2008 R2 on a
computer that is also configured to run an earlier Windows operating system. |
| 946078 | Error
message when you try to upgrade Windows Vista to a more advanced version of Windows
Vista: "Windows could not configure one or more system components To install Windows,
restart the computer and then restart the installation" - For example, you
may receive this error message when you try to upgrade Windows Vista Home Basic
to Windows Vista Ultimate. |
| 927395 | You
cannot uninstall a program after you upgrade to Windows Vista - "This article
describes methods to use when have trouble uninstalling a program on Windows Vista
after you have upgraded the computer from an earlier version of Windows. You may
encounter this problem when the program or the program installer is incompatible
with Windows Vista. This article contains step-by-step instructions to uninstall
the program." - http://support.microsoft.com/kb/927395/en-uk |
| 927817 | You
cannot start Windows XP after you install Windows Vista in a dual-boot configuration
together with Windows XP - After you install Windows Vista in a dual-boot
configuration together with Microsoft Windows XP, you receive an error message
that resembles the following when you try to start the computer by using Windows
XP: Windows could not start because the following file is missing or corrupt:
C:\Windows\system32\ntoskrnl.exe. Please re-install a copy of the above file.
|
| 919529 | Windows
Vista no longer starts after you install an earlier version of the Windows operating
system in a dual-boot configuration - After
you install an earlier version of the Windows operating system on a Microsoft
Windows Vista-based computer in a dual-boot configuration, you may experience
one of the following issues: If you install an earlier version of the Windows
operating system on a Windows Vista-based computer, Windows Vista no longer starts.
In this case, only the earlier version of the Windows operating system starts.
If you install an additional instance of Microsoft Windows XP on a computer where
Windows XP and Windows Vista are already installed in a dual-boot configuration,
you may receive the following error message: Disk read error has occurred. |
925809 | You
cannot uninstall Windows Vista by using the "Uninstall a program" option of the
Programs and Features Control Panel tool - You upgrade Microsoft Windows XP
to Windows Vista. After you upgrade, you cannot uninstall Windows Vista by using
the Uninstall a program option of the Programs and Features Control Panel tool. |
930743 | A
list of Microsoft Knowledge Base articles is available to help troubleshoot error
messages that you may receive when you upgrade to Windows Vista within Windows
- This article contains a list of Microsoft Knowledge Base articles that you
can use to help troubleshoot issues that you may experience when you try to upgrade
the current version of Windows to Windows Vista. |
947876 | Error
message when you try to install Windows Vista Service Pack 1: "Windows Vista Service
Pack 1 cannot be installed on your computer" - When you try to install Windows
Vista Service Pack 1 (SP1), you may receive the following error message: Windows
Vista Service Pack 1 cannot be installed on your computer because the language
of Windows Vista you have installed is not supported or you have installed a language
pack that is not supported. Windows Vista Service pack 1 can only be installed
on computers running the English, French, German, Japanese and Spanish versions
of Windows Vista or computers running only those language packs. |
947366 | Error
message when you try to install Windows Vista Service Pack 1: "Installation was
not successful" or "An internal error occurred while installing the service pack"
- When you try to install Windows Vista Service Pack 1 (SP1), you may receive
one of the following error messages: Error message 1 Installation was not successful
Error message - 2 An internal error occurred while installing the service pack.
An error code may also be mentioned in the error message. |
948343 | Windows
Vista Service Pack 1 is not available for installation from Windows Update and
is not offered by Automatic Updates - Windows Vista Service Pack 1 (SP1) is
not available for installation from Windows Update, and Automatic Updates does
not offer Windows Vista SP1 for installation. This problem occurs because of one
or more of the following [eight] causes... |
948847 | Error
message when you try to watch TV after you install Windows Vista SP1 on a Windows
Vista Media Center computer that uses a digital cable tuner: Tuners not configured
- You install Windows Vista Service Pack 1 (SP1) on a Windows Vista Media
Center computer that uses a digital cable tuner card. Then, the following error
message occurs when you try to watch TV: Tuners not configured. |
951218 | Error
message when a computer that is running Windows Vista SP1 resumes from hibernation:
"System was shutdown unexpectedly" - This issue occurs when the Boot Configuration
Data (BCD) store contains incorrect information for the Resume from Hibernate
entry. |
| 946400 | When
you start a Windows Vista-based computer or a Windows Server 2008-based computer,
the computer stops responding on a blank screen - When you start a Windows
Vista-based computer or a Windows Server 2008-based computer, the computer stops
responding on blank screen. This problem occurs when the computer has a VGA driver
installed. |
| 919529 | Windows
Vista no longer starts after you install an earlier version of the Windows operating
system in a dual-boot configuration - After you install an earlier version
of the Windows operating system on a Microsoft Windows Vista-based computer in
a dual-boot configuration, you may experience one of the following issues... |
937170 | When
you try to perform a task that requires elevated user rights, you do not receive
a response in Windows Vista - You do not receive a response when you try to
perform any one of the following tasks in Windows Vista: Click any of the buttons
on the sidebar in Backup and Restore Center. - Modify the settings for Windows
Firewall. - Modify the settings for Offline Files. |
936653 | Error
message when you try to play the World of Warcraft game in Windows Vista: "Display
driver stopped responding" - This problem may occur because the video card
driver is incompatible with Windows Vista. |
947172 | February
2008 Cumulative Update for Media Center for Windows Vista - Microsoft has
released the February 2008 Cumulative Update for Media Center for Windows Vista.
This update rollup is intended for computers that are running Windows Vista Home
Premium or Windows Vista Ultimate. |
946041 | An
update that improves the performance, responsiveness, and reliability of Windows
Vista is available - This article contains an update that resolves issues
that may affect some Windows Vista-based computers. These issues have been reported
by customers who use the Error Reporting service or Microsoft Customer Support
Services. This update improves the performance, responsiveness, and reliability
of Windows Vista in various scenarios. For example, this update includes the following
improvements on a Windows Vista-based computer: This update improves the reliability
of certain portable computers when you resume the computers from sleep by opening
the lid. This update improves the reliability of updates that are installed
in the system, and it addresses error code 0x8007000b. This update addresses
some crash situations that occur when the computer is running media playback programs
that use several popular codecs. |
943899 | An
update that improves the performance, responsiveness, and reliability of Windows
Vista is available - This article contains an update that resolves issues
that may affect some Windows Vista-based computers. These issues have been reported
by customers who use the Error Reporting service or Microsoft Customer Support
Services. This update improves performance, responsiveness, and reliability of
Windows Vista in various scenarios. This update resolves the following issues
on a Windows Vista-based computer: You receive a "Stop 0x000000A0" error when
you try to switch the computer to the hibernate state. You receive a "Stop 0x0000009f"
error when you switch the computer to the hibernate state or to the standby state.
Or, you receive this Stop error when you resume the computer from the hibernate
state or from the standby state. This problem occurs on a computer that has a
wireless network connection. The disk does not spin down after a specified time
of inactivity. |
937287 | A
software update is available for the Windows Vista installation software feature
- These software updates are a prerequisite for Windows Vista Service Pack 1 (SP1).
Additionally, these updates help improve reliability when you install or remove
Windows Vista SP1. If you decide to install Windows Vista SP1 by using the stand-alone
installer instead of by using Windows Update, you will not have to install the
prerequisite updates separately. The prerequisite updates will be installed by
the stand-alone installer if they are necessary. [Note that
Vista SP1 has not been released officially. It should be released before the summer
of 2008] |
938371 | A
software update is available for the Windows Vista installation components - Update
938371 updates Windows Vista in order to install or to remove Service Pack 1 more
reliably. For more information, see the "Update information" section. If you decide
to install Windows Vista SP1 by using the stand-alone installer instead of by
using Windows Update, you will not have to install the prerequisite updates separately.
The prerequisite updates will be installed by the stand-alone installer if they
are necessary. [Note that Vista SP1 has not been released
officially. It should be released before the summer of 2008] |
922120 | Network
Map in Windows Vista does not display computers that are running Windows XP -
When you run Network Map on a Windows Vista-based computer, computers that
are running Microsoft Windows XP do not appear on the network diagram. This problem
occurs if the Link-Layer Topology Discovery (LLTD) Responder component is not
installed on the Windows XP-based computer. |
936651 | A
computer that is running Windows Vista may not perform as expected when you use
a version of Quicken that is earlier than Quicken 2007 R4 - When you use a
version of Intuit Quicken that is earlier than Quicken 2007 R4 on a computer that
is running Windows Vista, you may receive error messages. Or, the computer may
not perform as expected. |
940199 | Error
message when you try to install a new hardware device on a Windows Vista-based
computer: "Windows encountered a problem installing the driver software for your
device" - When you try to install a new hardware device on a Windows Vista-based
computer, Windows Vista cannot install the driver for the hardware device successfully.
Additionally, you may sometimes receive the following error message: Windows encountered
a problem installing the driver software for your device. Windows found driver
software for your device but encountered an error while attempting to install
it. |
930985 | Upgrade
installation keys are blocked when you start from the Windows Vista DVD - "You
purchased an upgrade license and key for Windows Vista. When you start from the
DVD and then try to install Windows Vista by using this upgrade key, you will
be blocked from continuing. This problem occurs because Windows Vista does not
check upgrade compliance. Therefore, you cannot use an upgrade key to perform
a clean installation of Windows Vista. To resolve this problem, use one of the
following methods. Method 1 - Start the installation from a compliant version
of Windows, such as Windows Vista, Microsoft Windows XP, or Microsoft Windows
2000. After you have started the installation, you can select Custom at the installation
choice screen to perform a clean installation. Method 2 Purchase a Full Product
License. This license will let the installation continue after you start from
the Windows Vista DVD." |
927392 | How
to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot
and repair startup issues in Windows Vista - "You can use the Bootrec.exe
tool in the Windows Recovery Environment (Windows RE) to troubleshoot and repair
the following items in Windows Vista: A master boot record (MBR) A boot sector
A Boot Configuration Data (BCD) store." |
930436 | Error
message when you try to repair or recover Windows Vista Home Basic or Windows
Vista Home Premium by using Windows Complete PC Backup and Restore: "You do not
have a valid backup image to restore from" |
934540 | Windows
Vista no longer starts, and Startup Repair does not fix problem - CAUSE: When
a USB flash drive is inserted in a computer, the computer hardware sometimes reports
that the USB flash drive is the system partition. The Startup Repair tool examines
the USB flash drive instead of the actual system partition on the hard disk. Because
Startup Repair cannot locate the corrupted MBR, it does not detect a problem.
RESOLUTION To avoid this behavior, remove the USB flash drive before you run the
Startup Repair tool. |
927392 | How
to use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot
and repair startup issues in Windows Vista - You can use the Bootrec.exe tool
in the Windows Recovery Environment (Windows RE) to troubleshoot and repair the
following items in Windows Vista: A master boot record (MBR) A boot sector
A Boot Configuration Data (BCD) store Note When you are troubleshooting startup
issues by using the Windows RE, you should first try the Startup Repair
option in the System Recovery Options dialog box. If the Startup Repair
option does not resolve the issue, or if you must troubleshoot more steps
manually, use the Bootrec.exe tool. |
930436 | Error
message when you try to repair or recover Windows Vista Home Basic or Windows
Vista Home Premium by using Windows Complete PC Backup and Restore: "You do not
have a valid backup image to restore from" - CAUSE: This behavior occurs because
Windows Complete PC Backup and Restore cannot find a valid backup image that was
created by Windows Complete PC Backup. |
941997 | A
Bluetooth device no longer works correctly, and you receive a Code 43 error in
Device Manager when you wake a Windows Vista-based computer from sleep - You
may occasionally experience the following symptoms when you wake a Windows Vista-based
computer from sleep: A Bluetooth device no longer works correctly. When you
view the Bluetooth device in Device Manager, an exclamation mark in a yellow circle
is displayed for the device. When you view the properties of the device, the status
for the device reports Code 43. This status code indicates that Windows has stopped
the device because the device has reported problems. This problem occurs on a
system in which a Bluetooth device is connected through a universal serial bus
(USB) connection. |
927520 | You
cannot select or format a hard disk partition when you try to install Windows
Vista - When you try to install Windows Vista, you may experience one or more
of the following symptoms: The hard disk on which you want to install Windows
Vista is not listed. You cannot select a hard disk partition on which to install
Windows Vista. You cannot format a hard disk partition or partitions. You
cannot set the correct size for a hard disk partition. You receive the following
error message: Windows is unable to find a system volume that meets its criteria
for installation |
929605 | The
system memory that is reported in the System Information dialog box in Windows
Vista is less than you expect if 4 GB of RAM is installed - If a computer
has 4 gigabytes (GB) of random-access memory (RAM) installed, the system memory
that is reported in the System Information dialog box in Windows Vista is less
than you expect. For example, the System Information dialog box may report 3,120
megabytes (MB) of system memory on a computer that has 4 GB of memory installed
(4,096 MB). |
933170 | How
to go back to Windows XP after you have upgraded a Windows XP-based computer to
Windows Vista - After you upgrade a Microsoft Windows XP-based computer to
Windows Vista, you may decide to remove Windows Vista. However, in the Programs
and Features item in Control Panel, there is no option to remove Windows Vista.
This article describes how to remove Windows Vista by reverting to Windows XP. |
933305 | Applications
that have earned the "Certified for Windows Vista" logo or the "Works with Windows
Vista" logo - This article contains a list of applications that have earned
the "Certified for Windows Vista" logo or the "Works with Windows Vista" logo.
These applications are officially supported on Windows Vista by our independent
software vendor (ISV) partners. |
929135 | How
to troubleshoot a problem by performing a clean boot in Windows Vista - To
help troubleshoot error messages and other issues, you can start Windows Vista
by using a minimal set of drivers and startup programs. This kind of startup is
known as a "clean boot." A clean boot helps eliminate software conflicts. This
article describes how to troubleshoot problems in Windows Vista by performing
a clean boot. This article also describes how to start the Windows Installer service
and how to reset the computer so that it starts as usual. |
932141 | Message
when a Windows Vista-based computer takes a long time to restart or to shut down:
"Windows is configuring updates" - When you try to restart or shut down a
Windows Vista-based computer, the system may take a long time to restart or to
shut down. Additionally, you may receive a message that resembles the following:
Windows is configuring updates This problem may occur one or two days after you
first start Windows Vista. |
|
| A
list of Microsoft Knowledge Base articles is available to help troubleshoot error
messages that you may receive when you try to upgrade to Windows Vista - This
article contains a list of Microsoft Knowledge Base articles that you can use
to help troubleshoot issues that you may experience when you try to upgrade the
current version of Windows to Windows Vista. |
932539 | The
screen may go blank when you try to upgrade the video driver on a Windows Vista-based
computer - When you try to upgrade the video driver on a Windows Vista-based
computer, the screen may go blank. In this situation, nothing happens when you
move the mouse or when you press CTRL+ALT+DELETE. If you turn off the power and
then restart the computer, the desktop is displayed correctly. However, you receive
an error message that states that the newly installed driver is incompatible with
Windows Vista. |
| | Windows
Defender may block some programs when you start a Windows Vista-based computer
- This issue occurs because a program or a service that has User Account Control
(UAC) restrictions tries to start during the Windows Vista startup process or
logon process. To simplify these processes, Windows Defender blocks programs or
services that require UAC confirmation from running. |
| | How
to programmatically obtain the correct value of the remote access connection interface
type in Windows Vista - Remote access service incorrectly registers virtual
private network (VPN) tunnel interface values with the Windows Vista network stack.
A Point-to-Point Protocol (PPP) network interface and a VPN tunnel interface are
registered as an "IF_TYPE_PPP" Network Driver Interface Specification (NDIS) network
interface type. This article discusses a workaround that obtains the correct value
of the remote access connection interface type. |
| | How
to enable the DVD Library in Windows Media Center on a Windows Vista-based computer
- This article describes how to enable the DVD Library feature in Windows
Media Center on a Windows Vista-based computer. Note In Microsoft Windows XP Media
Center Edition 2005, DVD content that is stored on the hard disk appears in the
My Videos folder. Windows Media Center on a Windows Vista-based computer displays
DVD content in a DVD gallery. However, the DVD Gallery is not automatically enabled
in Windows Media Center on a Windows Vista-based computer. |
| | Windows
Vista support for large-sector hard disk drives - Hard disk drive manufacturers
will soon start producing hard disk drives that contain physical sector sizes
that are larger than the traditional 512 bytes per sector. For example, sectors
may be 1 kilobyte (KB), 2 KB, or 4 KB. This change will enable manufacturers to
improve the capacity, the performance, and the reliability of their hard disk
drives. This article discusses Windows Vista support for large-sector hard disk
drives. |
|
930985
| Upgrade
installation keys are blocked when you start from the Windows Vista DVD - You
purchased an upgrade license and key for Windows Vista. When you start from the
DVD and then try to install Windows Vista by using this upgrade key, you will
be blocked from continuing. |
|
256986
| What
you should do before you edit the Windows Registry. - "Important
This article contains information about how to modify the registry. Make sure
to back up the registry before you modify it. Make sure that you know how to restore
the registry if a problem occurs. For more information about how to back up, restore,
and modify the registry, click the following article number to view the article
in the Microsoft Knowledge Base: 256986
- Description of the Microsoft Windows registry." |
| 927525
| After
you install a device or update a driver for a device, Windows Vista may not start
|
| 925445
| Error
message when you try to install Windows Vista: "Setup cannot locate a valid hard
drive" - When you try to install the Microsoft Windows Vista operating system,
you receive the following error message: Setup cannot locate a valid hard drive
to store temporary installation files. Setup does not continue past 0 percent
when it tries to copy installation files. |
|
911858
| An
Internet Explorer browser window may lose focus when you press ENTER on a Windows
Vista-based computer (911858) - Describes the behavior where an Internet Explorer
browser window may lose focus when you press ENTER on a Windows Vista-based computer.
Provides a workaround for this problem. |
|
911860
| Internet
Explorer no longer works correctly when you use a very long name in the Internet
Explorer Favorites folder on a Windows Vista-based computer (911860) - Describes
a problem that occurs when an item in the Internet Explorer Favorites folder has
a very long name. In this situation, you experience a variety of performance problems
in Internet Explorer when it is running on a Windows Vista-based computer. |
| 912176
| There
is no longer any audio playback after you unplug a USB audio device from a Windows
Vista-based computer (912176) - Describes the problem where there is no longer
any audio playback after you unplug a USB audio device from a Windows Vista-based
computer. Provides a workaround for this problem. |
936648 | You
receive an error message when you try to install or to use Apple iTunes software
on a Windows Vista-based computer - To resolve this problem, install version
7.1.1 or a later version of Apple iTunes software. To obtain the latest version
of Apple iTunes software, visit the following Apple Web site: http://www.apple.com/itunes/download/
|
936649 | You
cannot play media files that you purchased from the iTunes Music Store after you
upgrade to Windows Vista - This issue occurs if the computer was deauthorized
because of the Windows Vista upgrade. Note This issue may occur if you were running
an earlier version of iTunes when you upgraded to Windows Vista. |
936621 | The
Windows Media Digital Rights Management system may not work after you perform
a system restore operation - The DRM state information is stored in a hidden
system folder on the hard disk drive. When you perform a full or partial system
backup operation, the DRM state information may be backed up. When you perform
a full or partial system restore operation, the DRM state information may be restored.
However, if you back up and then restore the DRM state information, the DRM system
may not work. |
937150 | You
receive an error message when you try to activate Windows Vista after you upgrade
by using Windows Anytime Upgrade - Consider the following scenario. You have
a computer that is running a version of Windows Vista. You upgrade to another
version of Windows Vista by using the Windows Anytime Upgrade (WAU) DVD. Then,
you try to activate Windows Vista over the Internet. In this scenario, you receive
an error message that resembles the following: The Windows Vista product version
product key you typed is invalid for activation. |
937474 | Error
message when you try to validate a copy of Windows Vista: "The Validation service
is unable to determine whether this copy of Windows Vista is genuine" - When
you try to validate a copy of Windows Vista, you may receive an error message
that resembles the following: The Validation service is unable to determine whether
this copy of Windows Vista is genuine. You may receive this error message even
though you were able to activate Windows Vista as expected. Note Typically, this
issue occurs when Windows Vista was preinstalled on a computer by an OEM [Dell,
HP, Gateway, etc.]. |
936651 | A
computer that is running Windows Vista may not perform as expected when you use
a version of Quicken that is earlier than Quicken 2007 R4 - This problem occurs
because versions of Quicken that are earlier than Quicken 2007 R4 are incompatible
with Windows Vista. |
936650 | Some
features in QuickBooks 2006 and in earlier versions may not work as expected on
a Windows Vista-based computer - For more information about versions of QuickBooks
that work correctly on a Windows Vista-based computer, visit the following Intuit
Web site: http://www.quickbooks.com/Helpcenter/Vista/VistaQb2006.aspx
|
936835 | A
dial-up connection no longer works after you wake a Windows Vista-based computer
from sleep or from hibernation - When you wake a Windows Vista-based computer
from sleep or from hibernation, a dial-up connection may appear to be still connected
to the Internet even though the connection is not active. When this problem occurs,
the Network Center correctly shows that the dial-up connection is inactive. This
problem may occur on some computers if you put the computer to sleep or into hibernation
when the dial-up connection is still connected to the Internet, and then you wake
the computer. In this scenario, the network icon in the notification area may
indicate that the connection is active. However, the dial-up connection does not
work. This problem can occur in some hardware configurations if the computer uses
an external modem or a PCMCIA modem for the dial-up connection. |
936229 | Error
message when you start a Windows Vista-based computer: "Windows Media Center Receiver
Service stopped working and was closed" - Consider the following scenario. You
add more than one TV tuner to a Windows Vista-based computer. When you start the
computer, you receive the following error message: Windows Media Center Receiver
Service stopped working and was closed. A problem caused the application to stop
working correctly. Windows will notify you if a solution is available. Also, the
Ehrecvr.exe service may stop unexpectedly. |