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The most common hard disk drive problems in the Microsoft Knowledge Base

CLICK HERE! TO RETURN TO THE HARD DISK DRIVE PROBLEMS PAGES

Click the MS Knowledge Base reference number to go to that article
Description of the How-to article or problem
 The 50 most popular Knowledge Base articles - http://support.microsoft.com/gp/topkbs
927520
You cannot select or format a hard disk partition when you try to install Windows Vista - When you try to install Windows Vista, you may experience one or more of the following symptoms: • The hard disk on which you want to install Windows Vista is not listed. • You cannot select a hard disk partition on which to install Windows Vista. • You cannot format a hard disk partition or partitions. • You cannot set the correct size for a hard disk partition. • You receive the following error message: Windows is unable to find a system volume that meets its criteria for installation
Windows Vista support for large-sector hard disk drives - Hard disk drive manufacturers will soon start producing hard disk drives that contain physical sector sizes that are larger than the traditional 512 bytes per sector. For example, sectors may be 1 kilobyte (KB), 2 KB, or 4 KB. This change will enable manufacturers to improve the capacity, the performance, and the reliability of their hard disk drives. This article discusses Windows Vista support for large-sector hard disk drives. APPLIES TO • Windows Vista Ultimate • Windows Vista Starter • Windows Vista Home Premium • Windows Vista Home Basic • Windows Vista Enterprise • Windows Vista Business 64-bit edition • Windows Vista Business • Windows Vista Ultimate 64-bit edition • Windows Vista Home Premium 64-bit edition • Windows Vista Home Basic 64-bit edition • Windows Vista Enterprise 64-bit edition
946084
Stop error message when you start a Windows Vista-based computer: "0xC1F5" - When you start a Windows Vista-based computer, you receive the following Stop error message on a blue screen: 0xC1F5 - This issue occurs because the Common Log File System (Clfs.sys) driver does not fix the $TxfLog file when the file is corrupted. In addition to the Stop error message, Windows Vista may not start during startup until the offending [hard] disk [drive] is removed from the computer.
315266
You receive an error message on a Windows XP-based computer: "Stop 0x00000077" or "KERNEL_STACK_INPAGE_ERROR" - When you are running Windows XP, you may receive one of the following error messages: • Stop 0x00000077 • KERNEL_STACK_INPAGE_ERROR [Provides instructions on how to use the Windows Chkdsk hard-drive diagnostic utility from within Windows and from the Recovery Console.]
837783
The hard disk space requirements for Windows XP Service Pack 2 - This article describes the hard disk space that is required when you install Microsoft Windows XP Service Pack 2 (SP2) on a computer that is already running Microsoft Windows XP Home Edition or that is already running Microsoft Windows XP Professional.
313348
How to partition and format a hard disk in Windows XP - Describes how to partition and format your hard disk when you install or upgrade to Windows XP.
315265
How to perform disk error checking in Windows XP - Describes how to check your hard disk drive for disk errors in Windows XP.
307844
How to change [hard disk or CD/DVD] drive letter assignments in Windows XP - Also visit Changing Drive Letters in Windows XP? - http://www.dougknox.com/tips/xp_drive_letters.htm
300044
How the System Restore Tool Handles Hard-Disk Space Usage - This articles describes how the System Restore tool handles hard-disk space usage, particularly where low disk-space issues are concerned. Windows XP Home Edition Windows XP Professional
285107
Description of the Low Disk Space Notification in Windows XP - When a Windows XP-based computer is running low on disk space, you receive a "Low Disk Space" message that, when clicked, starts the Disk Cleanup Wizard. This article describes the conditions in which you receive the "Low Disk Space" message.
326683
The system partition may be assigned a drive letter other than the one that you expect when you install Windows XP - Describes a problem where the system partition is assigned a drive letter other than C when you install or upgrade to Windows XP and a Zip drive is connected to the computer. To resolve this problem, disconnect the Zip drive and reinstall Windows XP.
310541
"Drive's Contents Have Changed: Restarting" Message When You Use Disk Defragmenter - When you use the Disk Defragmenter tool to defragment your hard disk, you may receive the following message: Drive's Contents Have Changed: Restarting... This issue can occur if a program (such as an antivirus program or a screen saver) is running on the drive when the Disk Defragmenter tool is running. • Windows XP Home EditionWindows XP Professional EditionWindows XP 64-Bit Edition
922379
Disk Defragmenter does not work on a Windows XP-based computer - When you try to use Disk Defragmenter on a Microsoft Windows XP-based computer, the following symptoms may occur: • When you click Analyze or Defragment, nothing happens. • When you try to use the Defrag.exe command-line tool, you receive the following error message: Windows cannot connect to the Disk Defragmenter engine. Additionally, when you open the Properties dialog box for the local hard disk and then click the Tools tab, one of the following symptoms may occur: • The Defragment Now button is unavailable. • When you click Defragment Now, you receive the following error message: The Disk Defragmenter is not installed on your computer. To install it, double-click the Add or Remove Programs icon in Control Panel, click the Install/Uninstall tab, and then follow the instructions on your screen.
811150
[The Windows XP] Setup [installation program] repeatedly stops and restarts - When you try to install Microsoft Windows XP, you may experience a repeating chain of events that includes some or all of the following: When you try to install Microsoft Windows XP, you may experience a repeating chain of events that includes some or all of the following: • You receive the following error message when you try to format your hard disk during setup: Setup has performed maintenance on your hard disk. You must restart your computer to continue with Setup. • You receive the following message during setup: Setup is unable to perform the requested operation on the selected partition. This partition contains temporary Setup files that are required to complete the installation. • The computer stops responding (hangs or freezes), and then you receive the following fatal error message: An error has been encountered that prevents setup from continuing. One of the components that windows needs to continue setup could not be installed. Data error "cyclic redundancy check"
330140
Hard Disk Does Not Appear in My Computer or in Windows Explorer - When you try to upgrade to Windows XP, or when you try to install a hard disk on your Windows XP computer, the hard disk may not appear in Windows Explorer or in My Computer, even if the hard disk does appear in Device Manager and in Disk Management console. You cannot use Disk Management console to assign a letter to the hard disk. • Windows XP Professional EditionWindows XP Home Edition
316505
Windows XP Does Not Recognize All Available Disk Space - Windows XP may not recognize all of your available disk space. For example, you may have a hard disk with a capacity of more than 30 gigabytes (GB), but according to the Disk Management utility or Windows Explorer, you have only 2 GB of disk space capacity. As a result, even though you have ample hard disk space, you may receive the following error message: Low Disk Space. You are running out of disk space on <drive letter>.
831426
Chkdsk.exe or Autochk.exe [the hard drive diagnostic programs in Windows XP] starts when you try to shut down or restart your computer - When you try to shut down, restart, or start your computer, the Chkdsk.exe or the Autochk.exe program may start automatically and start to scan your hard disks. This issue occurs without any user interaction. This issue occurs if any one of the...
888402
Hard disk volume monitoring may stop in Windows XP - Describes how hard disk volume monitoring may stop on a computer that is running Windows XP. Provides a hotfix to resolve this problem.
833394
Windows Explorer seems to stop responding after you remove a secondary hard disk drive - If you remove a secondary hard disk drive from a laptop computer in certain circumstances, the computer seems to stop responding. Specifically, if you remove a secondary hard disk drive from a disk drive bay in a laptop computer while the system is in a sleep state, Microsoft Windows Explorer seems to stop responding. The sleep state occurs when the computer is either on standby or is in hibernation. The computer may be unresponsive for as long as two minutes. Additionally, the drive letter that represents the secondary hard disk drive is still visible in Windows Explorer. • Windows XP ProfessionalWindows XP Service Pack 1aWindows XP Home Edition
330140
Hard Disk Does Not Appear in My Computer or in Windows Explorer - When you try to upgrade to Windows XP, or when you try to install a hard disk on your Windows XP computer, the hard disk may not appear in Windows Explorer or in My Computer, even if the hard disk does appear in Device Manager and in Disk...
330100
Connecting a hard disk drive in slave only mode leads to system halt during resume from standby - A computer that is running Microsoft Windows XP or a later operating system stops responding during resume from standby, and you receive the following KERNEL_DATA_INPAGE_ERROR stop error message: 0x0000007a (e163a3e4,c000000e,bf8e9313,0697f860) or 0x000000F4 (0x00000003, Parameter2, Parameter3, Parameter4) Note Parameter2, Parameter3, and Parameter4 in the stop error may vary. This problem occurs on a computer in which Windows XP or a later operating system is installed on a hard disk that is configured as a subordinate and no other device is connected to the same IDE controller channel (primary or secondary).
315679
Problems with Drive Overlay Programs in Windows XP - You may experience one or more of the following symptoms: After the first reboot of Windows XP Setup, you may receive one of the following error messages:No operating systemSetup has determined that Drive C: is corrupted and cannot be repaired.
884069
Problems with the network, hard disk drive, or storage drivers cause an unexpected program crash in Windows XP - Describes a workaround for an issue in Windows XP where problems with the network, hard disk drive, or storage drivers cause an unexpected program crash.
Hard Disk Runs Continuously After You Install MS Office XP
331958
Hard disk may become corrupted when entering standby or hibernation or when writing a memory dump - If your computer has an ATA Packet Interface (ATAPI) hard disk that is larger than 137 gigabytes (GB), you may experience any of the following symptoms:• Your computer may restart instead of resuming from hibernation. • You may experience hard disk corruption when your computer enters either standby or hibernation. • You may experience hard disk corruption when Windows XP writes a memory dump file as a result of an unrecoverable Windows error (or Stop error). • Windows XP Home EditionWindows XP Professional
812581
Error Message When You Install and Configure a Subordinate Drive - When you try to configure a secondary hard disk on your computer to be a subordinate (also known as slave) drive, you may receive the following error message: There was a problem installing your hardware, Code 28 one of the Filter Drivers... • Windows XP Professional Edition
822800
"Missing or corrupt Ntfs.sys" error message when you restart Windows XP after you convert your hard disk to the NTFS file system - You can use the following command to convert your hard disk from the FAT 32 file system to the NTFS file system: convert drive: /fs:ntfs When you use the command, after the computer completes the conversion and you restart Windows XP, you may receive an error message similar to the following error message: Windows could not start because the following file is missing or corrupt: System32\Drivers\Ntfs.sys - This problem may occur if the Ntfs.sys file is missing or becomes corrupted when you convert your hard disk to NTFS. Back to the top. • Windows XP Professional EditionWindows XP Home Edition
896536
Drive letter that is assigned to the primary hard disk partition is not correct when you perform a CD-ROM-based clean installation of Windows Server 2003 or Windows XP - When you create a primary partition on the hard disk to install Windows, Windows Setup assigns the drive letter E or a drive letter that follows E to the hard disk partition instead of the drive letter C. The exact driver letter depends on how many removable devices you have. Sometimes, the driver letter that is assigned to one of the removable devices is G or H. • Windows XP Professional Windows XP Home Edition
812448
"Limited Virtual Memory" Error Message When You Start Your Computer After You Install Or Remove a Hard Disk [Applies to Windows 2000 Professional Edition]
812446
Hard Disk Problems Cause Error Messages When You Start Your Computer. - When you start your computer, you may receive an error message that is similar to the following: Hard disk drive failure When you start your computer from a Microsoft Windows 98 Startup disk, and then try to use the Fdisk.exe (FDISK) program to view...
282530
How to Prevent Drive Letters from Changing After You Add a Hard Disk or a CD-ROM. - This article describes how to configure your computer so that drive letters are less likely to change after you add a new hard disk or CD-ROM. [Applies to Windows 95/98/98 SE/ME]
189092
Problems with Hard Disk and CD-ROM Drive After Upgrading - After you upgrade to Windows 98, the following symptoms may occur: You cannot gain access to your CD-ROM drive. Hard disks connected to the integrated drive electronics (IDE) controller are using MS-DOS Compatibility mode.
255867
How to Use the Fdisk Tool and the Format Tool to Partition or Repartition a Hard Disk - This article describes the Fdisk and Format tools and how to use them to partition or repartition a hard disk. This article describes the following topics: How to Use the Fdisk and Format ToolsImportant Considerations [Applies to Windows 95/98/Me]
130179
Troubleshooting MS-DOS Compatibility Mode on Hard Disks - The Performance tab in System properties shows that one or more of the hard disks in your computer is using MS-DOS Compatibility mode. MS-DOS compatibility mode may be in use either for the file system or for virtual memory. • Windows 95 Windows 98 Standard Edition Windows 98 Second Edition Windows Millennium Edition
160043
Error Message: Error Defragmenting Drive . Windows Could Not... - When you run Disk Defragmenter (Defrag.exe), you may receive the following error message: Error Defragmenting Drive . Windows could not access part of the drive. Click Help and carry out the instructions for running ScanDisk. • Windows 95Microsoft Windows 98 Standard Edition
188096
Error Message: Setup Checked the Hard Disks on Your Computer... - While you are installing Windows 98, you may receive the following error message during the ScanDisk portion of Setup: Setup checked the hard disks on your computer and found that there may be problems. You need to check all of your drives before...
263044
FDISK Does Not Recognize Full Size of Hard Disks Larger than 64 GB - When you use Fdisk.exe to partition a hard disk that is larger than 64 GB (64 gigabytes, or 68,719,476,736 bytes) in size, Fdisk does not report the correct size of the hard disk. • Windows 98 Second EditionWindows 98 Standard Edition Windows 95
218160
Disk Defragmenter Hangs After Choosing Disk to Defragment - The Disk Defragmenter tool may stop responding (hang) after you choose a disk to defragment. This behavior can occur due to corrupt files, folders, or bad sectors on your hard disk. This behavior may also occur if a program that is running in the... • Windows 98 Standard EditionWindows Millennium Edition
327202
The Fdisk.exe [FDISK] utility may not be able to create a hard disk partition that is larger than 128 GB - Fixes a problem where Fdisk.exe may not be able to create a partition larger than 128 GB when you try to partition a hard disk that is larger than 128 GB. • Windows Millennium EditionWindows 98 Second EditionWindows 98 Standard Edition
243450
ScanDisk Errors on IDE Hard Disks Larger Than 32 GB [Applies to Windows 95/98/98 SE]
245436
How To Determine Your Hard Disk's Cluster Size [Applies to Windows 95/98/98 SE]
275003
Cannot Boot Windows Me After Defragmenting Hard Disk
273017
Fast Shutdown Fails to Flush IDE Cache - Windows 98/Me - Windows IDE Hard Drive Cache Package


Computer diagnostics: How to solve or fix common desktop and laptop PC problems

Click a link below to visit the described category of computer problems and solutions addressed on this website:

1. - Recovering and repairing Windows XP when a computer crashes or fails to boot

2. - Recovering and repairing Windows Vista when a computer crashes or fails to boot

3. - Windows Vista problems: How to fix problems with Windows Vista

4. - Recover, restore and repair Windows 7 (Win7) when a computer crashes or fails to boot

5. - Windows 7 problems: How to diagnose and fix problems with Windows 7

6. - Windows XP: How to troubleshoot and fix shutdown, restart (reboot), and startup problems

7. - Typical DLL (Dynamic Link Library) device driver problems

8. - Software problems: How to fix problems with Windows, programs, and utilities

Also visit the Software pages on this site for more information on specific software-related information and problems.

9. - Motherboard and power supply problems: How to fix common problems with faulty motherboards (mainboards) and power supplies (PSUs)

10. - RAM memory problems: How to fix problems with the Random Access Memory

11. - Hard disk drive problems: How to fix computer hard disk drive (HDD) problems

12. - CD/DVD drive problems: How to fix problems with CD and DVD drives and discs

13. - Processor problems: How fix common processor (CPU) problems

14. - Video/graphics card problems: How fix common computer video and graphics problems

15. - USB and FireWire problems: - How to fix common USB and FireWire problems

16. - Network problems: How to fix common wired and wireless networking and internet problems

17. - Laptop/notebook problems: How to address or fix the most common laptop/notebook problems


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