CD/DVD/Blu-ray optical
drive/writer problems in the Microsoft Knowledge Base
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Description of the problem | |
| The 50 most popular
Knowledge Base articles - http://support.microsoft.com/gp/topkbs Note
that you can enter the six-digit KB article ID number in the Search box at http://support.microsoft.com/
to bring it up or enter a search term of your own to find KB articles. |
| CD-Recordable FAQs
(covers CD-R and CD-RW) | http://www.cdrfaq.org/ | | 929461 | The
CD drive or the DVD drive does not work as expected on a computer that you upgraded
to Windows Vista - Describes a problem that may
occur if the filter drivers in the CD and the DVD storage stack are not migrated
successfully to Windows Vista. | | 310123
| Explanation of error codes generated by
Device Manager in Windows XP Professional
[and Windows XP Home Edition] - You probably reached this article because Device
Manager reported an error code, and you are not sure how to resolve it. In this
article, we will help you find your error code and suggest what you might try
to correct the error. If a computers CD or DVD drive produces a Code 10
to a Code 49 error message, the resolution is listed for it. - APPLIES
TO • Microsoft Windows XP Professional 64-Bit Edition (Itanium) •
Microsoft Windows XP Home Edition • Microsoft Windows XP Professional |
| 306641 | How
To Erase Files From a CD-RW Disc in Windows XP - http://support.microsoft.com/kb/306641 | | - | Erase
a CD or DVD - Applies to all editions of Windows Vista
- http://windowshelp.microsoft.com/Windows/... | | 324129 | How
to troubleshoot issues that occur when you write data to a CD-R or CD-RW optical
disc in Windows XP - Describes
how to troubleshoot problems that occur when you write to CD-R and CD-RW discs.
This includes hardware and device driver compatibility issues, specific error
messages, links to related articles, and other online support options. |
| | How
to enable the DVD Library in Windows Media Center on a Windows
Vista-based computer - This article describes how to enable the DVD
Library feature in Windows Media Center on a Windows Vista-based computer. Note
In Microsoft Windows XP Media Center Edition 2005, DVD content that is stored
on the hard disk appears in the My Videos folder. Windows Media Center on a Windows
Vista-based computer displays DVD content in a DVD gallery. However, the DVD Gallery
is not automatically enabled in Windows Media Center on a Windows Vista-based
computer. | | 321641 | How
to troubleshoot common problems that may occur when a Windows XP-based computer
cannot read a CD or a DVD - This article describes how to troubleshoot common
problems that may occur when a Microsoft Windows XP-based computer cannot
read a CD or a DVD in a disc drive. This article contains several methods that
you can use to try to resolve these problems. | |
| How
to enable the DVD Library in Windows Media Center on a Windows Vista-based computer
- This article describes how to enable the DVD Library feature in Windows Media
Center on a Windows Vista-based computer. Note In Microsoft Windows XP Media Center
Edition 2005, DVD content that is stored on the hard disk appears in the My Videos
folder. Windows Media Center on a Windows Vista-based computer displays DVD content
in a DVD gallery. However, the DVD Gallery is not automatically enabled in Windows
Media Center on a Windows Vista-based computer. APPLIES TO • Windows Vista Home
Premium • Windows Vista Ultimate • Windows Vista Home Premium 64-bit edition •
Windows Vista Ultimate 64-bit edition | |
314060 |
You can no longer access the CD drive or
the DVD drive, or you receive an error message after you remove a CD recording
program or a DVD recording program in Windows XP: "error code 31"
- After you remove a CD or DVD burning program from your computer, the CD drive
or the DVD drive no longer appears in the My Computer window. You might also receive
an error message when you try to access the drive. This problem is caused by two
Windows registry entries that have become corrupted. [Applies
to Windows XP Home Edition - Windows XP Professional]
| | 316529
| CD-R
drive or CD-RW drive is not recognized as a recordable device
- When you attempt to burn data to a compact disc recordable (CD-R) drive or compact
disc rewritable (CD-RW) drive, you may not have the option to send data to the
CD-ROM drive. [Applies to Windows XP Home Edition - Windows XP Professional]
| | 307844
| How to change [hard disk
or CD/DVD] drive letter assignments in Windows XP - Also visit Changing
Drive Letters in Windows XP? - http://www.dougknox.com/tips/xp_drive_letters.htm |
| 310436
| Cannot play a DVD
in Windows XP | | 315350
| "Incorrect function"
error message when you access the CD-ROM drive,
the DVD-ROM drive, or the CD-RW
drive [Applies to Windows XP] | |
921476 | Error
message when you try to burn a CD or a DVD in Windows XP Media Center Edition
2005: "CD DVD Recorder Required" - When you select the Burn CD/DVD
option in Microsoft Windows XP Media Center Edition 2005, you receive the
following error message: CD/DVD RECORDER REQUIRED Ensure that you have a CD or
DVD recorder installed, and select Create CD/DVD Additionally, the following Error
event is logged in the Application log: Event Type: Error Event Source: SonicMCEBurnEngine
| | 314060
| CD-ROM access is missing
and messages cite error Code 31,
Code 32, Code 19, or Code
39 after you remove Roxio Easy CD Creator in Windows
XP [Note that the error can occur with any type of CD-writing or DVD software,
not just Roxio software.] APPLIES TO • Windows XP Home Edition •
Windows XP Professional | | 194846
| How to Make Your CD-ROM
Drive Accessible in Safe Mode [Applies
to Windows 95, 98, 98 SE] | |
282530 | How
to Prevent Drive Letters from Changing
After You Add a Hard Disk or a CD-ROM -• Windows Me • Windows 98 Second
Edition • Windows 98 Standard Edition • Windows 95 |
| 188433
| Example
page of the Windows 98 CD-ROM Directory Listing -
the Contents of the CAB files - (6 of 14) - How to find out what is
in the Windows 98 CAB files. |
Computer
diagnostics: How to solve or fix common desktop and laptop PC problems
To diagnose and troubleshoot
specific and general problems with Microsoft's software (Windows 95, 98, Me, XP,
Vista, Internet Explorer, and Outlook Express) using the MS
Knowledge Base, visit the Diagnostics
page on this site. Click a relevant
link below to visit the information it describes on this website: 1.
- Recovering and repairing Windows
XP when a computer crashes or fails to boot 2.
- Recovering and repairing
Windows Vista when a computer crashes or fails to
boot 3. - Windows
Vista problems: How to fix problems with Windows Vista
4. - Recover,
restore and repair Windows 7 (Win7)
when a computer crashes or fails to boot 5.
- Windows 7 problems: How to diagnose
and fix problems with Windows 7 6.
- Windows XP: How to troubleshoot and fix shutdown,
restart (reboot), and startup problems 7.
- Typical DLL (Dynamic Link Library) device
driver problems 8. - Software
problems: How to fix problems with Windows, programs, and utilities Also
visit the Software pages on this site for more
information on specific software-related information and problems. 9.
- Motherboard and power supply problems:
How to fix common problems with faulty motherboards (mainboards) and power supplies
(PSUs) 10. - RAM
memory problems: How to fix problems with the Random Access Memory 11.
- Hard disk drive problems: How to fix computer
hard disk drive (HDD) problems 12.
- CD/DVD drive problems: How to fix
problems with CD and DVD drives and discs 13.
- Processor problems: How fix common
processor (CPU) problems 14. -
Video/graphics card problems: How fix common
computer video and graphics problems 15.
- USB and FireWire problems: - How to fix
common USB and FireWire problems 16.
- Network problems: How to fix common wired
and wireless networking and internet problems 17.
- Laptop/notebook problems: How
to address or fix the most common laptop/notebook problems How
to fix problems with device drivers in Windows XP and Windows Vista and Windows
7Although the information
on the following page is specific to Windows XP,
much of the advice is relevant to the earlier versions of Windows. Click
here! to read Troubleshoot Device Driver Problems.
Click
here!
to go to Tips for fixing common driver problems
in Windows Vista. Those tips should
also be applicable to Windows
7.
**** Visit
the Build a PC page for information on how to build
a desktop PC and solve self-build problems, and visit the other pages, such as
the Video/Graphics, Sound,
Motherboards, and Monitors
pages for more problem-solving information, all of which can be accessed via the
menu items and jump menu on the orange navigation bar, or via the site search
engine at the top of each of the main pages. The
Tips & Tricks pages of this site contain additional
useful tips, tricks, and problem-solving advice. The
safest way to upgrade RAM memory: Use the UK and
US Crucial Memory AdvisorsPaul
Mullen, who was the highly-respected computer guru of the Helpfile
at ComputerShopper.co.uk - "I have recently been buying my memory
only from Crucial Technology. I would rather pay the extra cost than waste
time trying to track down the obscure program faults that bad memory can cause." The
best way to choose RAM memory for a brand-name desktop
or laptop computer, or memory for a particular make/model of PC motherboard
is to make use of the Crucial Memory Advisors (provided under the brief
guideline on the minimum memory requirements for Windws XP, Windows
Vista and Windows
7). If the Crucial memory you receive does not work, you are guaranteed
a refund and standard shipping is free. The
memory requirements of the versions of Windows Vista and Windows 7Most
of the versions of Windows Vista require more RAM memory to run optimally
on a computer that doesn't use memory-hungry applications
than Windows XP. A video-editing application is an example of memory-intensive
software. Only Windows Vista Home Basic has a recommended minimum amount
of memory of 512MB, which is the same amount recommended for Windows XP.
Windows Vista Home Premium, the most popular version, and Windows Vista
Ultimate require a recommended minimum of 1GB (1024MB) of memory, which is
twice the amount of minimum memory recommended to run Windows XP. Note
that if you are using a 64-bit version of Windows, up to 4.0GB, it requires twice
the amount of memory as a 32-bit version, which can only use a maximum of about
3.5GB. For more information on computer memory, read the RAM
pages of this site, which includes information on the lower memory requirements
of Windows 7.
|
UK
- Crucial Memory Advisor - UK
|
| USA
- Crucial Memory Advisor - USA
| How to
Use the Crucial Memory Advisor For
example, if your computer has an Asus motherboard,
open the menu, scroll down to ASUS, and click
GO. If, say, you have a Dell
computer, scroll down to DELL, and do
likewise. You will be taken to the relevant information on Crucial's
website. If you don't know the make and model of
the motherboard installed in your computer, here is a good
free utility - Belarc Advisor - that
creates an analysis of the hardware and software on a personal computer. Look
under FREE DOWNLOAD - http://www.belarc.com/.
Another utility that also provides detailed information on the memory itself is
CPU-Z.
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