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When I insert a CD/DVD disc in my CD/DVD drive a message comes up saying "Please insert disk in drive E:"CLICK HERE! TO RETURN TO THE CD/DVD/BLU-RAY DRIVE PROBLEMS PAGES CD/DVD/Blu-ray driver/writer problem: Windows XP/Vista won't play a CD/DVD - it does not detect a disc inserted in the optical driveI have a fault with my CD/DVD drive. When I put a CD or a DVD disc into the drive, I get the message "Please insert disk in drive E:". I have tried another optical drive that I know works and I get the same message. I think this is a software problem. Is there a fix for the fault? I don't want to re-format the PC's hard disk drive and reinstall Windows XP. The CD/DVD drive is connected to it's own IDE data cable that is connected to the secondary IDE connector on the PC's motherboard and is set as a master drive. AnswerThe AutoPlay Repair WizardTry using the Autoplay Repair Wizard. "The Microsoft AutoPlay Repair Wizard scans your computer devices to find defective AutoPlay settings, and attempts to fix those it finds." It can be used on Windows XP and Windows Server 2003 systems. - http://www.microsoft.com/downloads/details.aspx?... At the time of writing (April 2010), there was no AutoPlay Repair Wizard for Windows Vista or Windows 7, but there are these pages: Troubleshoot [Vista] AutoPlay problems - http://windowshelp.microsoft.com/Windows/en-US/Help/... Troubleshoot AutoPlay problems [Windows 7] - http://windows.microsoft.com/en-US/windows7/... If you can't get the optical drive to work by making use of this information, you can try uninstalling the drive in the Device Manager. To open the Device Manager in Windows XP enter devmgmt.msc in the Start => Run box (the Start => Start Search box in Windows Vista - just enter device manager in the Start => Search programs and files box in Windows 7). The drive is listed under DVD/CD-Rom drives. Click the + beside that title, right-click on the make/model of drive (in my laptop computer the entry is Philips DVD-RAM SDVD8821) and click Uninstall. Then restart the system and Windows XP/Vista will reinstall the drivers for the device. The latest drivers and firmware for the drive can be obtained from its manufacturer's website, or the website of the computer's manufacturer. You can download and install them as you would a standard program. In my case, I would visit http://global.msi.com.tw/ for the drivers for my MSI M662 laptop, because they are probably not available from the Philips site. Just make sure that you download and install the device drivers for the exact model of drive, especially the firmware. If the firmware for a different model is installed, the drive can be rendered unusable. You can also run the drive's troubleshooter by double-clicking on the make/model of the drive. If that doesn't work, try the drive in another computer. If it doesn't work, the drive has failed irrecoverably and will have to be replaced, because to repair it would cost far more than to replace it. It is an unfortunate fact of life with optical drives that they can become unusable out of the blue for no apparent reason. Computer diagnostics: How to solve or fix common desktop and laptop PC problemsClick a link below to visit the described category of computer problems and solutions addressed on this website: 1. - Recovering and repairing Windows XP when a computer crashes or fails to boot 2. - Recovering and repairing Windows Vista when a computer crashes or fails to boot 3. - Windows Vista problems: How to fix problems with Windows Vista 4. - Recover, restore and repair Windows 7 (Win7) when a computer crashes or fails to boot 5. - Windows 7 problems: How to diagnose and fix problems with Windows 7 6. - Windows XP: How to troubleshoot and fix shutdown, restart (reboot), and startup problems 7. - Typical DLL (Dynamic Link Library) device driver problems 8. - Software problems: How to fix problems with Windows, programs, and utilities Also visit the Software pages on this site for more information on specific software-related information and problems. 10. - RAM memory problems: How to fix problems with the Random Access Memory 11. - Hard disk drive problems: How to fix computer hard disk drive (HDD) problems 12. - CD/DVD drive problems: How to fix problems with CD and DVD drives and discs 13. - Processor problems: How fix common processor (CPU) problems 14. - Video/graphics card problems: How fix common computer video and graphics problems 15. - USB and FireWire problems: - How to fix common USB and FireWire problems 16. - Network problems: How to fix common wired and wireless networking and internet problems 17. - Laptop/notebook problems: How to address or fix the most common laptop/notebook problems Contact meClick here! to contact me concerning the problem addressed on this page or the PC Buyer Beware! website. CLICK HERE! TO RETURN TO THE CD/DVD/BLU-RAY DRIVE PROBLEMS PAGES PC Buyer Beware! Copyright © Eric Legge 2004-2011. All rights reserved. | ||||